Customer Service Representative

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Commercial%2C Financial and Legal Jobs
Job ID 
Posted on 
Friday, April 21, 2017 - 2:53am

About the Role:

Customer Service Representative



Schlumberger has an opening in Katy, Texas for a Customer Service Representative. This position is responsible for managing orders received from field locations to the product center


The candidate may work on any of the following:

•Manages orders received from customers (entering, shipping, invoicing)

•Maintains the catalog of parts available to purchase

•Manage email request from customers (expedites, cancellations, etc…)

•Tracks and reports to customer delivery dates, any anticipated delays, or issues with their purchase order

•Maintains proper due dates in business system (Oracle)

•Coordinates with procurement, planning and production on active orders

•Coordinates shipping quotes for some of the orders

•Maintains and improves the integrity of the data in the Oracle database

•Manages customs requirements for the different countries that we ship to

•Provides monthly status of open orders and follows up with both customers and production

•Maintains monthly KPIs that track center objectives

•Create and transfer birth records for assets sold to customers

•Active participate in Segment and Center meetings as required

Qualifications & Experience

•Strong communication skills required

•Ability to multitask

•Intermediate knowledge of MS-Office (Advanced knowledge in Excel is preferred)

•3-5 years of professional experience in oil and gas

•Bachelor degree in BA or related field preferred

•Oracle knowledge is a plus

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

Schlumberger is a VEVRAA Federal Contractor – priority referral Protected Veterans requested.